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EPASS User Conference 2024

Register Now!

Register between June 1st and July 31st to receive $50 off the regular price and your chance to win a week-long attendance ticket for one person!*

Availability is limited. Book now to lock in the best rates for the EPASS event of the year!

Registration closes Sept 2nd.
*Already registered? You’re automatically entered in the draw. Draw date is August 1st. Winner will be contacted by email and receive complimentary attendance for each day of the event, including the Thursday Night Dinner (an aprox. $1,600 value).

What is the EPASS User Conference?

The EPASS User Conference is our four day event covering everything EPASS! No matter if you are brand new to EPASS, or a multi-year veteran, you can learn how to power your business with our knowledgeable Training team, participate in our skill-building workshops, and get to know your industry peers with our fun and informative networking events. All this plus special guest speakers, new product and feature reveals, and some unique surprises!

It’s the event of the year that you do not want to miss!

Royal Sonesta Downtown Minneapolis

The luxurious Royal Sonesta Downtown Minneapolis is our host property for this year’s conference. This 30,000 sq. ft. hotel is conveniently located in the heart of downtown and in close proximity to all major points of interest in the city via the indoor walkways of Minneapolis’ Skyway System. Boasting modern guest rooms and lavish on-site dining, the Royal Sonesta has everything you need for a pleasant stay as you attend the EPASS User Conference.

Attendees of the User Conference enjoy an exclusive room rate. Book today as space is limited!

Special Guests

During the conference, our special guests and vendor partners will take the stage and share their insights on success within the appliance, electronics, furniture sales and service industry. They’ll also be available for questions and one-on-one conversations in our dedicated vendor area.

Paul MacDonald

Friday, Sept 20

Join industry expert Paul MacDonald at our first-ever livestream event covering everything service. If your business is service-focused, you do not want to miss this!

A Certified Service Manager (CSM) and industry expert, Paul is a favored speaker of many associations within the appliance industry. He’s the creator of “The Expert Service Program” for service companies and retailers who look to improve their service operations and increase profits.

Jack Miller
Tim Fuller

Friday, Sept 20

Returning this year is Jack Miller from Service Company Solutions and Tim Miller from SCS Communications. Both of them will share their years worth of knowledge and experience gained in the service industry.

Jack comes from the marketing industry with over 25 years of experience before joining Service Company Solutions for the past 15 years.  He coaches and helps servicers with charging professional pricing, managing operations and improving efficiencies in their operations.

Tim’s been in the service industry since he was a teenager and brings knowledge from managing the operations for a 20 tech appliance repair business to SCS Communications. This perspective allows him to provide a real world experience to customers.

Janice Salmon
Jim Rushton

Friday, Sept 20

Managing your warranty claims will be the focus of discussion during a special livestream presentation from Janice Salmon and Jim Rushton of JustPressOne, Inc.

Ms. Salmon is an appliance industry veteran and founded JustPressOne, Inc. in 2010 to provide front and back office administrative support services including claims processing to the independent service and repair industry. Today, the company has nearly 300 employees globally providing service to both SMB service companies and third-party service administrators.

Check back soon for the full list of our special guests and vendor partners!

Dinner Event

A continuing tradition of the EPASS User Conference is our exclusive dinner event for our clients and their guests. It’s a great opportunity to have some fun and mingle with your industry peers. Past events have involved panoramic dinner cruises, “pub nights” with bowling, pool and darts, and live sporting events. This year’s dinner is scheduled for Thursday, Sept 19th and is open to all attendees and guests.

We’ll have more details on this year’s dinner event soon!


This year’s conference will feature a full slate of training, skills workshops, networking events, guest speakers, feature presentations, and exclusive product reveals. There will be something for everyone, regardless of EPASS skill level or experience.

* Schedule is not final and may be subject to change.

We Want to Hear From You!

Is there something you would like to learn at the conference? Now’s your chance to let us know!

Use the button below to submit your topic suggestions and they might be featured as part of a training workshop!